Accessibility Statement

1. Our Commitment to Accessibility

Lume is committed to ensuring that our website is accessible to everyone, including people with disabilities. We strive to provide an inclusive experience that allows all users to access our watch insurance services easily.

We are working to ensure that our website meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

2. Accessibility Features

Our website includes the following accessibility features:

• Keyboard navigation support
• Alternative text for images
• Clear and consistent navigation structure
• Sufficient colour contrast ratios
• Resizable text that can be enlarged up to 200% without loss of functionality
• Descriptive page titles and headings
• Form labels and error messages
• Skip links to main content

3. Compatibility

Our website is designed to be compatible with assistive technologies and the last two versions of major browsers including:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

We test with screen readers including NVDA, JAWS, and VoiceOver to ensure compatibility.

4. Known Limitations

Despite our efforts, some parts of our website may not be fully accessible. We are working to identify and address these issues:

• Some third-party content may not meet accessibility standards
• Certain complex interactive elements are being improved
• Some PDF documents may not be fully accessible (we are working to remediate these)

5. Assistive Technology Support

Our website supports the use of assistive technologies including:

• Screen readers
• Voice recognition software
• Keyboard-only navigation
• Screen magnification software
• Switch devices

6. Browser and Device Accessibility Settings

You can improve your experience on our website by adjusting your browser and device settings:

• Increase text size in your browser settings
• Use high contrast mode in your operating system
• Enable your browser’s built-in accessibility features
• Use voice recognition software if available

7. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

When contacting us about accessibility, please include:

• The web address (URL) of the content
• A description of the problem you encountered
• The browser and assistive technology you were using

8. Ongoing Efforts

We are committed to continuously improving the accessibility of our website. Our efforts include:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Working with users with disabilities to improve our services
• Staying updated with accessibility standards and guidelines

9. Alternative Formats

If you need information from our website in an alternative format, please contact us. We can provide information in:

• Large print
• Audio format
• Plain text
• Email

10. Complaints Procedure

If you are not satisfied with our response to your accessibility concerns, you may:

• Contact the Equality and Human Rights Commission (EHRC) if you live in England, Scotland or Wales
• Contact the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland
• File a complaint with the relevant ombudsman or regulatory body

11. Legal Requirements

This accessibility statement complies with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (SI 2018 No. 852) and the European Web Accessibility Directive.

12. Review and Updates

We review and update this accessibility statement regularly. This statement was last reviewed on 1 September 2025.